Q: How do I book a taxi with Book Melbourne Airport Taxi?
A: Booking a taxi with us is easy. You can either call our hotline at 03 5999 2280 or fill out the online booking form.
Q: What areas do you serve?
A: We provide airport taxi services across Melbourne and its regional suburbs. Some of the popular suburbs we serve include: Melbourne CBD, South Yarra, Fitzroy, St Kilda, Richmond, Carlton, Docklands, Essendon, Brunswick, Williamstown and many more!
Q: How early should I book my airport transfer?
A: We recommend booking your airport transfer at least 24 hours in advance. This ensures availability and allows us to make all necessary arrangements for a smooth pickup and drop-off.
Q: Can I book a taxi for my business clients?
A: Absolutely! We specialize in corporate transfers and understand the importance of providing a professional and reliable service for your business clients. Simply provide us with the necessary details, and we’ll take care of the rest.
Q: Can I use your service to deliver packages?
A: Yes, we provide parcel delivery services. Whether it’s an important document or a package that needs to be delivered quickly and securely, our drivers will ensure safe and prompt delivery to the designated address.
Q: What is the pricing for parcel delivery?
A: The pricing for parcel delivery depends on the size, weight, and distance of the delivery. Please contact us with the specific details of your delivery, and we’ll provide you with a quote.
Q: Do you provide baby car seats for infants and toddlers?
A: Yes, we prioritize the safety and comfort of our passengers, including infants and toddlers. We offer baby car seats upon request. Please mention your requirement during the booking process.
Q: Are your drivers licensed and experienced?
A: Yes, all our drivers are licensed and experienced professionals. They undergo thorough background checks and receive regular training to ensure the highest standards of service and safety.
Q: What information do I need to provide when making a booking?
A: To make a booking, please provide us with your name, contact number, pickup address, destination, date, and time of pickup. Additional information like flight details for airport pickups or any special requirements can also be mentioned.
Q: How is the fare calculated?
A: Our fares are calculated based on factors such as distance traveled, time taken, and any additional services requested (e.g., baby car seat). We strive to provide transparent pricing, and you can inquire about the estimated fare when making a booking.
Q: What payment methods do you accept?
A: We accept various payment methods, including cash, credit cards, and debit cards. Our drivers can provide you with a receipt upon request.
Q: Can I cancel my booking? Are there any cancellation fees?
A: Yes, you can cancel your booking. However, cancellation fees may apply depending on the timing of the cancellation. Please refer to our cancellation policy or contact our customer service team for more information.
Q: How will I find my driver at the airport?
A: Upon arrival, our driver will be waiting for you at the designated pickup point, typically near the airport’s arrivals area. They will be holding a sign with your name for easy identification. If you have any trouble locating your driver, our customer service can assist you.
Q: How far is Melbourne Airport from the city?
A: Melbourne Airport is located approximately 23 kilometers (14 miles) northwest of the city center.
